FAQs

We require a form of payment only after final order and artwork are confirmed. Then we charge your card prior to the estimated ship date. For check or ACH payments, we require the payment prior to shipment for release.

We personally guarantee the quality and print of all our custom printed products. We strive to make sure no errors are made during production. We have a 7 day fix/exchange upon receipt policy for any items that were not made correctly to what was agreed upon in our product descriptions and approvals. Please allow 1-2 weeks for exchange processing. Important: once the product has been used, NO returns or exchanges will be accepted. No returns on custom products that have been correctly made and produced according to agreements. Shipping costs incurred are the sole responsibility of the customer. Items damaged during shipping need to be claimed with the freight company. Once claim is approved and reimbursement issued by freight company for damage, replacement item(s) can be resent. Cancellations: A request to cancel should be done by phone to prevent the job from moving forward in the production process. Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to our company procedures, you may only cancel an order without incurring additional fees prior to the approval of the artwork or shipment of hardware. All requests for cancellations after proof approval are subject to a minimum cancellation fee of 10% plus incurred costs at the time of cancellation. No refunds will be given for custom orders already in print production.

Most products are covered by our 7 day Return Policy after receiving the item(s) to fix or replace–NO refunds on custom printed products and products with graphics. As most of our products are custom made and custom printed, we can only provide fixes or exchanges to incorrectly made items. We have a 7 day fix/exchange policy for of our products that were not made correctly (manufacturing defects and not any damage from misuse, mishandling, transport, shipping) to what was agreed upon in our product descriptions. Colors are matched as closely as possible–if a color proof is ordered, then a small color sample will be mailed for a color check/approval. If no color proof is ordered, customer waives the right to object to color, as all monitor and screen output devices are not similar and all monitors do not show similar colors, colors may vary from monitor to output for digital print. Please contact us to receive an RA number if we feel the product is still under warranty and not damaged by misuse, mishandling, or transport. Once an RA number is issued, the customer is responsible for shipping the damaged good(s) back to Air Jive Inflatables. Packages without an RA number will be refused. Once, received, Air Jive Inflatables will inspect the item(s) to make sure the damage was indeed due to a manufacturing defect to either fix or replace the item(s). If the item(s) are inspected and decided that they have been damaged by transport or the customer, no fixes or replacements will occur if so. To receive the items back, the customer is responsible for shipping charges to receive the items back and any other charges to fix or replace if decided. If decided that damage is done by transport, the customer (not Air Jive Inflatables) is responsible for contacting the freight company for a damage claim for reimbursement. Discounts are not refundable. There is a 25% restocking fee for all returned items that qualify for a return (i.e. new, no graphics, not custom made, no mishandling/misuse). All returned products will be inspected, and if the product is found to be damaged or a custom product (including any item with graphics), the refund will be denied. Return shipping and insurance charges are the responsibility of the buyer. Please allow 2 weeks for refund processing. Important: once the product has been used, NO returns or exchanges will be accepted.

Cancellations: A request to cancel should be done by phone to prevent the job from moving forward in the production process. Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to our company procedures, you may only cancel an order without incurring additional fees prior to the approval of the artwork or shipment of hardware. All requests for cancellations after proof approval are subject to a minimum cancellation fee of 10% plus incurred costs at the time of cancellation. No refunds will be given for custom orders already in print production.

We personally guarantee the quality and print of all our custom printed banners and canopies. We strive to make sure no errors are made during production. We have a 7 day fix/exchange upon receipt policy for any items that were not made correctly to what was agreed upon in our product descriptions and approvals. Please allow 1-2 weeks for exchange processing. Important: once the product has been used, NO returns or exchanges will be accepted. No returns on custom products that have been correctly made and produced according to agreements. Shipping costs incurred are the sole responsibility of the customer. Items damaged during shipping need to be claimed with the freight company. Once claim is approved and reimbursement issued by freight company for damage, replacement item(s) can be resent. Cancellations: A request to cancel should be done by phone to prevent the job from moving forward in the production process. Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to our company procedures, you may only cancel an order without incurring additional fees prior to the approval of the artwork or shipment of hardware. All requests for cancellations after proof approval are subject to a minimum cancellation fee of 10% plus incurred costs at the time of cancellation. No refunds will be given for custom orders already in print production.

Most products are covered by our 7 day Return Policy after receiving the item(s) to fix or replace–NO refunds on custom printed products and products with graphics. As most of our products are custom made and custom printed, we can only provide fixes or exchanges to incorrectly made items. We have a 7 day fix/exchange policy for of our products that were not made correctly (manufacturing defects and not any damage from misuse, mishandling, transport, shipping) to what was agreed upon in our product descriptions. Colors are matched as closely as possible–if a color proof is ordered, then a small color sample will be mailed for a color check/approval. If no color proof is ordered, customer waives the right to object to color, as all monitor and screen output devices are not similar and all monitors do not show similar colors, colors may vary from monitor to output for digital print. Please contact us to receive an RA number if we feel the product is still under warranty and not damaged by misuse, mishandling, or transport. Once an RA number is issued, the customer is responsible for shipping the damaged good(s) back to Air Jive Inflatables. Packages without an RA number will be refused. Once, received, Air Jive Inflatables will inspect the item(s) to make sure the damage was indeed due to a manufacturing defect to either fix or replace the item(s). If the item(s) are inspected and decided that they have been damaged by transport or the customer, no fixes or replacements will occur if so. To receive the items back, the customer is responsible for shipping charges to receive the items back and any other charges to fix or replace if decided. If decided that damage is done by transport, the customer (not Air Jive Inflatables) is responsible for contacting the freight company for a damage claim for reimbursement. Discounts are not refundable. There is a 25% restocking fee for all returned items that qualify for a return (i.e. new, no graphics, not custom made, no mishandling/misuse). All returned products will be inspected, and if the product is found to be damaged or a custom product (including any item with graphics), the refund will be denied. Return shipping and insurance charges are the responsibility of the buyer. Please allow 2 weeks for refund processing. Important: once the product has been used, NO returns or exchanges will be accepted.

1) Full payment required upon ordering products, graphic design services, and all other services.
2) No guarantee to meet any deadlines of the customer. We require 5-12 business days to process custom orders that require graphic printing. If available, rush orders may be fulfilled at an extra charge. Extra charges for expedited shipping are the customer’s responsibility, if necessary.
3) Product warranty only covers manufacturing defects–does not cover damage from misuse, mishandling, transport, shipping.
4) Transport and shipping damages must be claimed by the recipient through the freight company, Air Jive Inflatables is not responsible for any shipping damage claims.
5) If customer thinks there is a manufacturing defect, contact Air Jive Inflatables to get RA. Customer is responsible for sending back damaged item(s) via UPS ground or USPS. Upon receipt of item, Air Jive Inflatables will inspect the item(s). If decided there is a manufacturing defect (and no defect from misuse, mishandling, shipping, transport), Air Jive Inflatables will fix or replace item(s). If damaged goods are deemed not a manufacturing defect, customer is responsible for any costs to fix, replace, and send back the items to the customer.

Please visit our Contact Us page for more information on how to contact us with any questions, comments, or help with ordering.